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Hi, this is all new to me, I have a server, we changes Internet service providers which changed our IP address so when we did it disconnected everyone from the server. (the person that use to do this for us is no longer with us) So, I went into the address given to me and got to the server and changed the IP, and subnet mask to what I was given.

Problem is I can't get to it anymore. I can go to the server and login but from my pc I can't type in the old ip number with :81 and get to clears login screen anymore. Or connect to the network.

Maybe someone can just direct me to file to read if need be.

Thanks for any help.
Ben :)
Wednesday, February 11 2015, 10:36 PM
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Responses (12)
  • Accepted Answer

    Friday, February 13 2015, 07:34 PM - #Permalink
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    What happened? Can you try restarting the Webconfig from the console "service webconfig restart"?

    Can you ping the gateway? Can you ping 8.8.8.8 as well?

    Please can you install PuTTy and WinSCP on a PC and see if you can get them to connect to ClearOS. (WinSCP with SFTP protocol on port 22, PuTTy also on port 22)
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  • Accepted Answer

    Friday, February 13 2015, 07:23 PM - #Permalink
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    the 192.168.2.254 is the gateway
    The link did not work
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  • Accepted Answer

    Thursday, February 12 2015, 10:01 PM - #Permalink
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    So the ClearOS LAN IP is 192.168.2.254? Please can you confirm this? If so the DHCP server is working. Are you using https and not http and port 81 when trying to connect to the webconfig? Try clicking on this link. Does it take you to the webconfig?
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  • Accepted Answer

    Thursday, February 12 2015, 09:59 PM - #Permalink
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    I do know I can ping the ip address of the server, but when windows checks for the name \\alanizdc\ its says its doesn't find it.
    On the server the names with external is alnanizdc
    From my computer I use to be able to type in the IP address with a :81 and log into Clear OS, can't do that anymore.

    Let me know if i'm putting to much info out here, that may also open up my server to attack?
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  • Accepted Answer

    Thursday, February 12 2015, 09:38 PM - #Permalink
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    Well hope this isn't too dangerous posting this info. anyhow i typed in at the command prompt ipconfig /all and this is what I got back.

    C:\Users\ben>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : benadmin-pc
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : att.net

    Ethernet adapter Local Area Connection 3:

    Connection-specific DNS Suffix . : att.net
    Description . . . . . . . . . . . : HighSpeed USB-Ethernet Adapter #2
    Physical Address. . . . . . . . . : 00-24-9B-02-B0-76
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::4578:146e:7d2d:f6f1%21(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.2.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, February 12, 2015 8:24:34 AM
    Lease Expires . . . . . . . . . . : Friday, February 13, 2015 1:23:47 PM
    Default Gateway . . . . . . . . . : 192.168.2.254
    DHCP Server . . . . . . . . . . . : 192.168.2.254
    DHCPv6 IAID . . . . . . . . . . . : 671098011
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-05-52-7F-84-8F-69-A8-5C-C0

    DNS Servers . . . . . . . . . . . : 192.168.2.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 88-53-2E-13-EF-47
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : alanizcs.com
    Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Con
    troller (NDIS 6.20)
    Physical Address. . . . . . . . . : 84-8F-69-A8-5C-C0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter 6TO4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.att.net:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{3C791A0C-A8C7-4F37-8A45-DBB2EB714099}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.alanizcs.com:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:14e6:155f:3f57:fdfc(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::14e6:155f:3f57:fdfc%30(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\ben>
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  • Accepted Answer

    Thursday, February 12 2015, 09:34 PM - #Permalink
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    "ipconfig" is a command that you would run from a command prompt on a PC. I'd like to see what appears on screen when you run it.

    What is the ClearOS LAN IP (from the console)?

    PuTTy is a (free) program you can run on a PC to create an ssh session on the PC to connect to ClearOS. Similarly WinSCP is a (free) graphical file manager you can run from a PC to browse the files on ClearOS, however both programs rely on you being able to make a connection to ClearOS.
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  • Accepted Answer

    Thursday, February 12 2015, 09:17 PM - #Permalink
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    Sorry pretty green to all this. But just for clarification, I don't see the original ip address on my pc, is see that setting on the server.
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  • Accepted Answer

    Thursday, February 12 2015, 09:15 PM - #Permalink
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    when I go to the server and log in, it shows as ClearOS Enterprise Version 5.2

    As for what the ipconfig out put is ???
    Not sure what ssh into server means or putty
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  • Accepted Answer

    Thursday, February 12 2015, 08:48 PM - #Permalink
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    I don't like it that you still see the correct LAN address. On your PC, what is the output of "ipconfig" for your LAN adaptor or even "ipconfig /all" (just for the LAN adaptor).

    Can you ssh into the server (perhaps with PuTTy)?

    I also am wondering if the firewall has gone into panic mode, but I think that leaves the webconfig working.

    Please can you confirm if you are on ClearOS 6.x or 5.x?
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  • Accepted Answer

    Thursday, February 12 2015, 08:27 PM - #Permalink
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    Thanks for the help, well I can go to the server and log in, and there is a External, (the one I changed) and a LAN one that i did not change. But still nothing? i do know what they were before but it is the old IP address from the other ISP.
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  • Accepted Answer

    Thursday, February 12 2015, 12:37 PM - #Permalink
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    Possibly the best thing to do at this point is to log directly onto the ClearOS console. From there you can get to the basic network settings and change them if needed. Do you know what they were before you made the change? Do you know which interface in ClearOS is the LAN inerface and which is the WAN interface?

    For your ISP you should only have been changing the WAN/External interface settings. The LAN settings should have remained unchanged.

    Which IP address were you using to access ClearOS? (If it is a LAN IP address it should be safe to publish).
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  • Accepted Answer

    Thursday, February 12 2015, 08:04 AM - #Permalink
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    Check, but it sounds to me like (assuming there are 2 network cards) you may have changed the address on the wrong card.
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