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Greetings,
I am not able to register new systems today. After installing ClearOS and starting the Setup Wizard, I get stuck with an error message when trying to register the system:
This subscription is already assigned to another system or service.


I've tried different Clear accounts, with no change. Could someone please advise on this? Thanks!
Tuesday, December 24 2019, 04:00 PM
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Thursday, December 26 2019, 05:57 PM - #Permalink
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The trace worked and the problem should be fixed now. Please can you try again?

I'd still appreciate the link to the bad page.
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    Thursday, December 26 2019, 06:09 PM - #Permalink
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    Yes! it is fixed. Successfully registered both new systems. Many thanks Nick and all involved in fixing this.

    The status page I was referencing is here: https://www.clear.co.com/ping
    As of this writing it is still showing a red X on "ClearOS Download", but I don't think I've run into any issues related to this (yet).
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    Thursday, December 26 2019, 05:25 PM - #Permalink
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    Team Canada put a trace on transactions. I've tipped them off that you've tried again.

    Please can you link me to the download page. The way I've tried to go in does not even get there as the page is server mixed http and https.

    [edit]
    I can get there if I hit the correct bit! I'd appreciate your link as mine is OK.
    [/edit]
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    Thursday, December 26 2019, 05:10 PM - #Permalink
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    Unfortunately I'm still getting the same error message. Is it a problem with our account?

    Or does it have something to do with ClearOS Download showing as a red X on your status page?
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    Thursday, December 26 2019, 03:11 PM - #Permalink
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    Can you try again Team Canada have restarted their database and server.
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    Tuesday, December 24 2019, 06:47 PM - #Permalink
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    [removed for privacy]
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    Tuesday, December 24 2019, 06:17 PM - #Permalink
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    And I've just been asked fot your account name as well.
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    Tuesday, December 24 2019, 05:47 PM - #Permalink
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    Two systems:

    [removed for privacy]
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    Tuesday, December 24 2019, 05:36 PM - #Permalink
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    What is the name you are trying to register?
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    Tuesday, December 24 2019, 04:34 PM - #Permalink
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    I'll try pinging some people but they are thin on the ground for a few days.
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