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After first installation I go through the Wizard, and finally get to where I have three static interfaces set -- one LAN, two WAN -- and various modules installed including Multi-WAN. But the Multi-WAN menu doesn't offer the choice of either of the two WAN interfaces I've configured. So I undefine them, hoping they'll show up there. They don't. Then the Web interface disconnects and, when I get back in, it's at the beginning of the Wizard setup again. Except now it can't complete the registration step.

Once I get through the Wizard again, how do I completely disable it? Obviously there's some bug that causes it to run again when it shouldn't. Then, how does the Multi-WAN setup work? I looked at the help page on that, and it has nothing useful to the basic setup of it. What is necessary to get it to actually take control of two WAN interfaces?
Tuesday, August 22 2017, 09:33 PM
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  • Accepted Answer

    Wednesday, August 23 2017, 04:38 PM - #Permalink
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    I've never heard of a Wizard which keeps restarting so I have absolutely no idea what to do about it


    I believe you *must* go far enough in the wizard to select your Edition (Community, Home or Business) before the wizard let's you exit manually.

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  • Accepted Answer

    Wednesday, August 23 2017, 03:52 PM - #Permalink
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    There is a bug/issue tracker under the Community menu and you need to ask for access to that, but I am not sure exactly how to ask. Perhaps e-mailing support@clearcenter.com as I can't see any link. I got my access years ago but I can't remember how. Note that this will not get you support but may put the issue on the dev's radar.

    I've never heard of a Wizard which keeps restarting so I have absolutely no idea what to do about it. It is a "first run" wizard so should only ever fire once. If you kill it off you just have to complete the configuration manually. I would assume it writes a file somewhere but there is nothing obvious with "wizard" or "first" in the file name. If you can read php (I can't), try /usr/clearos/apps/base/libraries/Install_Wizard.php. It may give you a clue to what is going on.

    MultiWAN is a bit more problematic getting answers from the forum as it is more commonly used by paying customers so there does not seem to be much experience of it. There is a fair amount of information searching the forum, otherwise there is the userguide here. One important point is that if you have MultiWAN with different ISP's, you must use public DNS servers. Most are not public and will only respond to queries coming from their own network. This means if you query is going to ISP1 via the NIC connected to ISP2, you will not get a response. Typically people use GoogleDNS (8.8.8.8 and 8.8.4.4) or OpenDNS but there are others.

    If you are doing a brand new installation and are completely new to ClearOS you may get a little response by raising a ticket over at clearcenter.com.

    One thing I'd love for this community is for more involvement from experienced people.
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  • Accepted Answer

    Wednesday, August 23 2017, 02:12 PM - #Permalink
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    Thanks. First now I have to figure out why the whole Web interface has become unavailable overnight. Now, once I'm back in, is there a proper way to just permanently kill the Wizard? I've been a Linux sysadmin for an embarrassing number of years. I need no zombie Wizards messing up my configs after the first pass through.

    I realize I'm piling up two questions here. Apologies for that. What's the effective way, in this community, to raise and issue like I'm having with Multi-WAN: Namely that the documentation on it is inadequate and its own screens are too. When someone brings new eyes to a project, that can be the most valuable test of where the shortcomings are. When the first things I run into -- the Wizard running itself again for no obvious reason, the Multi-WAN setup method being opaque, the Web interface going south overnight -- aren't good, it's important to know what sort of community is behind the project. The notion of paying for support for dealing with shortcomings so obvious ... well, we're quite willing to pay when we get to the point of pushing this system to the cutting edge, but the initial stuff really should just work right. What's the best way to cooperate with those whose mission is to clean up the obvious flaws?
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  • Accepted Answer

    Wednesday, August 23 2017, 07:16 AM - #Permalink
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    To stop the wizard, navigate to https://your_clearos_lan_ip:81/app/base/wizard/stop. I'm not sure what is happening to MultiWAN.
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