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Marcel
Marcel
Offline
Issue

Error when removing Plex Media Server

Resolved
0 votes
When I try to remove Plex Media Server it fails to remove the plexmediaserver package. I've also tried to remove it via "rpm -e" but that fails also. Im not sure how to proceed further...

It complains that a systemctl is not found. If I'm correct systemctl is not available. If I check "/var/tmp" there are no files.

<code>
[root@clearos /]# yum remove plexmediaserver
Failed to set locale, defaulting to C
Loaded plugins: clearcenter-marketplace, fastestmirror
Setting up Remove Process
Resolving Dependencies
--> Running transaction check
---> Package plexmediaserver.x86_64 0:0.9.12.2.1124-e797a3e will be erased
--> Processing Dependency: plexmediaserver for package: 1:app-plex-core-1.0.4-1.v6.noarch
--> Running transaction check
---> Package app-plex-core.noarch 1:1.0.4-1.v6 will be erased
--> Processing Dependency: app-plex-core = 1:1.0.4-1.v6 for package: 1:app-plex-1.0.4-1.v6.noarch
--> Running transaction check
---> Package app-plex.noarch 1:1.0.4-1.v6 will be erased
--> Finished Dependency Resolution

Dependencies Resolved

=============================================================================================================================================================================
Package Arch Version Repository Size
=============================================================================================================================================================================
Removing:
plexmediaserver x86_64 0.9.12.2.1124-e797a3e @/plexmediaserver-0.9.12.2.1124-e797a3e.x86_64 281 M
Removing for dependencies:
app-plex noarch 1:1.0.4-1.v6 @private-clearcenter-plex 44 k
app-plex-core noarch 1:1.0.4-1.v6 @private-clearcenter-plex 28 k

Transaction Summary
=============================================================================================================================================================================
Remove 3 Package(s)

Installed size: 281 M
Is this ok [y/N]: y
Downloading Packages:
Running rpm_check_debug
Running Transaction Test
Transaction Test Succeeded
Running Transaction
Erasing : 1:app-plex-1.0.4-1.v6.noarch 1/3
Erasing : 1:app-plex-core-1.0.4-1.v6.noarch 2/3
Error in PREUN scriptlet in rpm package plexmediaserver
Stopping PlexMediaServer: [ OK ]
Stopped PlexMediaServer[ OK ]
/var/tmp/rpm-tmp.xmS9Yh: line 30: systemctl: command not found
/var/tmp/rpm-tmp.xmS9Yh: line 31: systemctl: command not found
/var/tmp/rpm-tmp.xmS9Yh: line 35: systemctl: command not found
error: %preun(plexmediaserver-0.9.12.2.1124-e797a3e.x86_64) scriptlet failed, exit status 127
plexmediaserver-0.9.12.2.1124-e797a3e.x86_64 was supposed to be removed but is not!
Verifying : plexmediaserver-0.9.12.2.1124-e797a3e.x86_64 1/3
Verifying : 1:app-plex-1.0.4-1.v6.noarch 2/3
Verifying : 1:app-plex-core-1.0.4-1.v6.noarch 3/3

Dependency Removed:
app-plex.noarch 1:1.0.4-1.v6 app-plex-core.noarch 1:1.0.4-1.v6

Failed:
plexmediaserver.x86_64 0:0.9.12.2.1124-e797a3e

Complete!
</code>
In Plex Media Server
Friday, May 29 2015, 06:29 PM
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Responses (4)

  • Accepted Answer

    Marcel
    Marcel
    Offline
    Wednesday, June 03 2015, 06:44 PM - #Permalink
    Resolved
    0 votes
    Hi Tim,

    I'll try what you suggested. Thanks!
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  • Accepted Answer

    Tim Burgess
    Tim Burgess
    Offline
    Monday, June 01 2015, 09:45 PM - #Permalink
    Resolved
    0 votes
    Came across this once before, you will need to manually remove with the -e and --noscripts flag
    rpm -e --noscripts plexmediaserver

    it is possible to create RPMS that cannot be uninstalled by having errors in their %postun scripts :-)
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  • Accepted Answer

    Marcel
    Marcel
    Offline
    Saturday, May 30 2015, 08:06 PM - #Permalink
    Resolved
    0 votes
    Hi Ben,

    I'm doing some testing in a VM. This is the output when I update version 0.9.11.16.958 to 0.9.12.0.1071.


    
[root@enterprise /]# ENABLE_BETA=True yum upgrade plexmediaserver
    
Failed to set locale, defaulting to C
    
Loaded plugins: clearcenter-marketplace, fastestmirror
    
Setting up Upgrade Process
    
ClearCenter Marketplace: fetching repositories...
    
Loading mirror speeds from cached hostfile
    
 * clearos: ftp.nluug.nl
    
 * clearos-addons: ftp.nluug.nl
    
 * clearos-extras: ftp.nluug.nl
    
 * clearos-updates: ftp.nluug.nl
    
 * contribs: download4.clearsdn.com
    
 * private-clearcenter-dyndns: download4.clearsdn.com:80
    
 * private-clearcenter-dyndns-testing: download4.clearsdn.com:80
    
 * private-clearcenter-plex: download4.clearsdn.com:80
    
 * private-clearcenter-plex-testing: download4.clearsdn.com:80
    
Resolving Dependencies
    
--> Running transaction check
    
---> Package plexmediaserver.x86_64 0:0.9.11.16.958-80f1748 will be updated
    
---> Package plexmediaserver.x86_64 0:0.9.12.0.1071-7b11cfc will be an update
    
--> Finished Dependency Resolution
    

    
Dependencies Resolved
    

    
===========================================================================================================================================================
    
 Package                          Arch                    Version                                  Repository                                         Size
    
===========================================================================================================================================================
    
Updating:
    
 plexmediaserver                  x86_64                  0.9.12.0.1071-7b11cfc                    private-clearcenter-plex-testing                  120 M
    

    
Transaction Summary
    
===========================================================================================================================================================
    
Upgrade       1 Package(s)
    

    
Total download size: 120 M
    
Is this ok [y/N]: y
    
Downloading Packages:
    
Running rpm_check_debug
    
Running Transaction Test
    
Transaction Test Succeeded
    
Running Transaction
    
  Updating   : plexmediaserver-0.9.12.0.1071-7b11cfc.x86_64                                                                                            1/2 
    
Stopping PlexMediaServer: [  OK  ]
    
Stopped PlexMediaServer[  OK  ]
    
/var/tmp/rpm-tmp.CNEyn7: line 21: systemctl: command not found
    
/var/tmp/rpm-tmp.CNEyn7: line 22: systemctl: command not found
    
/var/tmp/rpm-tmp.CNEyn7: line 26: systemctl: command not found
    
  Cleanup    : plexmediaserver-0.9.11.16.958-80f1748.x86_64                                                                                            2/2 
    
  Verifying  : plexmediaserver-0.9.12.0.1071-7b11cfc.x86_64                                                                                            1/2 
    
  Verifying  : plexmediaserver-0.9.11.16.958-80f1748.x86_64                                                                                            2/2 
    

    
Updated:
    
  plexmediaserver.x86_64 0:0.9.12.0.1071-7b11cfc                                                                                                           
    

    
Complete!


    when i try to remove then this is the output:


    
[root@enterprise /]# yum remove plexmediaserver
    
Failed to set locale, defaulting to C
    
Loaded plugins: clearcenter-marketplace, fastestmirror
    
Setting up Remove Process
    
Resolving Dependencies
    
--> Running transaction check
    
---> Package plexmediaserver.x86_64 0:0.9.12.0.1071-7b11cfc will be erased
    
--> Processing Dependency: plexmediaserver for package: 1:app-plex-core-1.0.4-1.v6.noarch
    
--> Running transaction check
    
---> Package app-plex-core.noarch 1:1.0.4-1.v6 will be erased
    
--> Processing Dependency: app-plex-core = 1:1.0.4-1.v6 for package: 1:app-plex-1.0.4-1.v6.noarch
    
--> Running transaction check
    
---> Package app-plex.noarch 1:1.0.4-1.v6 will be erased
    
--> Finished Dependency Resolution
    

    
Dependencies Resolved
    

    
===========================================================================================================================================================
    
 Package                          Arch                    Version                                 Repository                                          Size
    
===========================================================================================================================================================
    
Removing:
    
 plexmediaserver                  x86_64                  0.9.12.0.1071-7b11cfc                   @private-clearcenter-plex-testing                  274 M
    
Removing for dependencies:
    
 app-plex                         noarch                  1:1.0.4-1.v6                            @private-clearcenter-plex                           44 k
    
 app-plex-core                    noarch                  1:1.0.4-1.v6                            @private-clearcenter-plex                           28 k
    

    
Transaction Summary
    
===========================================================================================================================================================
    
Remove        3 Package(s)
    

    
Installed size: 274 M
    
Is this ok [y/N]: y
    
Downloading Packages:
    
Running rpm_check_debug
    
Running Transaction Test
    
Transaction Test Succeeded
    
Running Transaction
    
  Erasing    : 1:app-plex-1.0.4-1.v6.noarch                                                                                                            1/3 
    
  Erasing    : 1:app-plex-core-1.0.4-1.v6.noarch                                                                                                       2/3 
    
Error in PREUN scriptlet in rpm package plexmediaserver
    
/var/tmp/rpm-tmp.HEwQup: line 30: systemctl: command not found
    
/var/tmp/rpm-tmp.HEwQup: line 31: systemctl: command not found
    
/var/tmp/rpm-tmp.HEwQup: line 35: systemctl: command not found
    
error: %preun(plexmediaserver-0.9.12.0.1071-7b11cfc.x86_64) scriptlet failed, exit status 127
    
plexmediaserver-0.9.12.0.1071-7b11cfc.x86_64 was supposed to be removed but is not!
    
  Verifying  : plexmediaserver-0.9.12.0.1071-7b11cfc.x86_64                                                                                            1/3 
    
  Verifying  : 1:app-plex-core-1.0.4-1.v6.noarch                                                                                                       2/3 
    
  Verifying  : 1:app-plex-1.0.4-1.v6.noarch                                                                                                            3/3 
    

    
Dependency Removed:
    
  app-plex.noarch 1:1.0.4-1.v6                                              app-plex-core.noarch 1:1.0.4-1.v6                                             
    

    
Failed:
    
  plexmediaserver.x86_64 0:0.9.12.0.1071-7b11cfc                                                                                                           
    

    
Complete!


    When I try to remove with rpm -e this is the output:


    
[root@enterprise /]# rpm -e plexmediaserver
    
/var/tmp/rpm-tmp.lR3V3U: line 30: systemctl: command not found
    
/var/tmp/rpm-tmp.lR3V3U: line 31: systemctl: command not found
    
/var/tmp/rpm-tmp.lR3V3U: line 35: systemctl: command not found
    
error: %preun(plexmediaserver-0.9.12.0.1071-7b11cfc.x86_64) scriptlet failed, exit status 127


    So there is definitely something wrong with the script.
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  • Accepted Answer

    Ben Chambers
    Ben Chambers
    Offline
    Saturday, May 30 2015, 06:18 PM - #Permalink
    Resolved
    0 votes
    systemctl is part of systemd, but ClearOS 6 still uses Sysvinit. I'm not running Plex 0.9.12 (it's still in the testing repo). If it's bailing just because of the systemctl commands, it's harmless...since, you can see the uninstall script stopped the daemons using init scripts.

    Now, how to un-install...does this work:

    rpm -e plexmediaserver


    B
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