Michael Proper wrote:

ZonderMet,

Nice to see a community member help another community member, and your response is solid on the technology side. It's not accurate on the direction or support term.

ClearCenter will provide support for paid customers and will enable community members to support other non-supported/paid community members just like here in your response to Jessica.

Thank you for your understanding and continued support as we too have given much over the years to bring ClearOS Server to the World. We just see a bigger picture of where the future is going and need to redirect non-paid resources for the time being.

Much love!

Hi Micheal,
Good to see you are still alive.
I am one of those paying customers. I am still managing five or so paid systems. No one has any recent (security) update. Emails concerning the Subscription Renewal aren't being answered. When I needed support in spring, all I got was a reply from Nick one and a half months later.
Just check the latest posts on the forum. Not a sign of any active support. You yourself said you where going to enlighten us in the near future. That was more than half a year ago.

It's easy for you to say "We just see a bigger picture of where the future is going and need to redirect non-paid resources for the time being. " But you are not sharing where the future is going according to you.
It's like expecting people to pay upfront for a tank of gas, when the last couple of times there was no gas, and no supply truck in sight.


I am guessing ClearOS was caught with their pants down when Red Hat announced that CentOS had no future anymore. Or maybe it was already at the horizon and this kickstarted the collaps.
Looking back, I should have figured out it might have been a sign that I lost touch with Dave, Colin and Tyler (R.) for instance. It was looking so positive in 2018.

So please, if you have some actual news, even if it means you guys are going to pull the plug, bring that news instead repeating everything is fine, when it so clearly isn't.

A lot of love back, and really hoping this is not your main line of work and the Cellular thing is going more smoothly