Another fail .I have reverted to an earlier snapshot of the VM

For now I have disabled the mail transport - it seems to have delivered the mail but I still cannot see it in the inbox I am doing another reconstruct on the mailbox using the following option.
-G
Force re-parsing of the underlying message (checks GUID correctness). Reconstruct with -G should fix all possible individual message issues, including corrupted data files.

deleted and recreated the user - with different username but with same same email as alias. Mail entered the inbox - but the original email address (alias) still failed with the same error.

so nuclear option? delete and recreate the user? I have a pst backup of existing email. should that fix it?

With verbose smtpd

root@mailsvr ~]# tail -n 30 /var/log/maillog
Nov 6 07:04:38 mailsvr postfix/pipe[9700]: 8263180114C8D: to=<lisa@adsignz.com.au>, relay=mailprefilter, delay=1.6, delays=1.1/0.03/0/0.4, dsn=2.0.0, status=sent (delivered via mailprefilter service)
Nov 6 07:04:38 mailsvr postfix/qmgr[9667]: 8263180114C8D: removed
Nov 6 07:04:38 mailsvr amavis[8734]: (08734-03) ESMTP :10024 /var/lib/amavis/tmp/amavis-20191106T070246-08734-50XdyBm2: <graeme@computerrepairnorthlakes.com.au> -> <lisa@adsignz.com.au> SIZE=7399 Received: from mailsvr.adsignz.com.au ([127.0.0.1]) by localhost (mailsvr.adsignz.com.au [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <lisa@adsignz.com.au>; Wed, 6 Nov 2019 07:04:38 +1000 (AEST)
Nov 6 07:04:38 mailsvr amavis[8734]: (08734-03) Checking: IuIARhRE3H24 [127.0.0.1] <graeme@computerrepairnorthlakes.com.au> -> <lisa@adsignz.com.au>
Nov 6 07:04:38 mailsvr amavis[8734]: (08734-03) p003 1 Content-Type: multipart/alternative
Nov 6 07:04:38 mailsvr amavis[8734]: (08734-03) p001 1/1 Content-Type: text/plain, size: 346 B, name:
Nov 6 07:04:38 mailsvr amavis[8734]: (08734-03) p002 1/2 Content-Type: text/html, size: 4143 B, name:
Nov 6 07:04:40 mailsvr postfix/smtpd[9696]: < unknown[92.118.38.54]: AUTH LOGIN
Nov 6 07:04:40 mailsvr postfix/smtpd[9696]: xsasl_cyrus_server_first: sasl_method LOGIN
Nov 6 07:04:40 mailsvr postfix/smtpd[9696]: xsasl_cyrus_server_auth_response: uncoded server challenge: Username:
Nov 6 07:04:40 mailsvr postfix/smtpd[9696]: > unknown[92.118.38.54]: 334 VXNlcm5hbWU6
Nov 6 07:04:41 mailsvr postfix/smtpd[9698]: auto_clnt_close: disconnect private/tlsmgr stream
Nov 6 07:04:42 mailsvr amavis[8734]: (08734-03) spam-tag, <graeme@computerrepairnorthlakes.com.au> -> <lisa@adsignz.com.au>, No, score=-2.597 tagged_above=-99 required=4 tests=[BAYES_00=-1.9, HTML_MESSAGE=0.001, RCVD_IN_DNSWL_LOW=-0.7, SPF_HELO_NONE=0.001, URIBL_BLOCKED=0.001] autolearn=ham autolearn_force=no
Nov 6 07:04:42 mailsvr amavis[8734]: (08734-03) dkim: candidate originators: From:<graeme@computerrepairnorthlakes.com.au>
Nov 6 07:04:42 mailsvr amavis[8734]: (08734-03) dkim: not signing, empty signing domain, From: <graeme@computerrepairnorthlakes.com.au>
Nov 6 07:04:42 mailsvr postfix/smtpd[9621]: 3380480114C8D: client=localhost[127.0.0.1]
Nov 6 07:04:42 mailsvr postfix/cleanup[9699]: 3380480114C8D: message-id=<FF0ECB1D-0376-4A5D-A12A-177F31A20D79@computerrepairnorthlakes.com.au>
Nov 6 07:04:42 mailsvr postfix/qmgr[9667]: 3380480114C8D: from=<graeme@computerrepairnorthlakes.com.au>, size=8073, nrcpt=1 (queue active)
Nov 6 07:04:42 mailsvr postfix/smtpd[9621]: disconnect from localhost[127.0.0.1]
Nov 6 07:04:42 mailsvr amavis[8734]: (08734-03) IuIARhRE3H24 FWD from <graeme@computerrepairnorthlakes.com.au> -> <lisa@adsignz.com.au>, BODY=7BIT 250 2.0.0 from MTA(smtp:[127.0.0.1]:10026): 250 2.0.0 Ok: queued as 3380480114C8D
Nov 6 07:04:42 mailsvr amavis[8734]: (08734-03) Passed CLEAN {RelayedInternal}, LOCAL [127.0.0.1]:35458 [120.23.77.78] <graeme@computerrepairnorthlakes.com.au> -> <lisa@adsignz.com.au>, Queue-ID: 9D8E780114C91, Message-ID: <FF0ECB1D-0376-4A5D-A12A-177F31A20D79@computerrepairnorthlakes.com.au>, mail_id: IuIARhRE3H24, Hits: -2.597, size: 7399, queued_as: 3380480114C8D, 3496 ms
Nov 6 07:04:42 mailsvr amavis[8734]: (08734-03) TIMING-SA total 3218 ms - parse: 4.9 (0.2%), extract_message_metadata: 81 (2.5%), get_uri_detail_list: 8 (0.3%), tests_pri_-1000: 48 (1.5%), tests_pri_-950: 3.0 (0.1%), tests_pri_-900: 2.4 (0.1%), tests_pri_-90: 146 (4.5%), check_bayes: 76 (2.4%), b_tokenize: 42 (1.3%), b_tok_get_all: 12 (0.4%), b_comp_prob: 9 (0.3%), b_tok_touch_all: 0.92 (0.0%), b_finish: 4.8 (0.1%), tests_pri_0: 300 (9.3%), check_dkim_adsp: 51 (1.6%), check_spf: 64 (2.0%), poll_dns_idle: 30 (0.9%), tests_pri_20: 2031 (63.1%), check_razor2: 2021 (62.8%), tests_pri_30: 3.9 (0.1%), check_pyzor: 0.92 (0.0%), tests_pri_500: 14 (0.4%), learn: 536 (16.7%), b_learn: 522 (16.2%), b_count_change: 30 (0.9%), get_report: 1.08 (0.0%)
Nov 6 07:04:42 mailsvr postfix/smtp[9704]: 9D8E780114C91: to=<lisa@adsignz.com.au>, relay=127.0.0.1[127.0.0.1]:10024, delay=3.7, delays=0.12/0.04/0.02/3.5, dsn=2.0.0, status=sent (250 2.0.0 from MTA(smtp:[127.0.0.1]:10026): 250 2.0.0 Ok: queued as 3380480114C8D)
Nov 6 07:04:42 mailsvr postfix/qmgr[9667]: 9D8E780114C91: removed
Nov 6 07:04:42 mailsvr amavis[8734]: (08734-03) size: 7399, TIMING [total 3508 ms] - SMTP greeting: 12 (0%)0, SMTP EHLO: 1.7 (0%)0, SMTP pre-MAIL: 1.3 (0%)0, SMTP pre-DATA-flush: 10 (0%)1, SMTP DATA: 28 (1%)2, check_init: 1.2 (0%)2, digest_hdr: 3.0 (0%)2, digest_body_dkim: 0.5 (0%)2, collect_info: 9 (0%)2, mime_decode: 29 (1%)3, get-file-type2: 52 (1%)4, parts_decode: 0.4 (0%)4, check_header: 1.3 (0%)4, spam-wb-list: 3.4 (0%)4, SA msg read: 2.6 (0%)4, SA parse: 7 (0%)5, SA check: 3208 (91%)96, decide_mail_destiny: 15 (0%)97, notif-quar: 1.7 (0%)97, fwd-connect: 12 (0%)97, fwd-mail-pip: 11 (0%)97, fwd-rcpt-pip: 0.3 (0%)97, fwd-data-chkpnt: 0.1 (0%)97, write-header: 1.1 (0%)97, fwd-data-contents: 0.2 (0%)97, fwd-end-chkpnt: 69 (2%)99, prepare-dsn: 2.7 (0%)99, report: 3.5 (0%)99, main_log_entry: 11 (0%)100, update_snmp: 4.4 (0%)100, SMTP pre-response: 0.9 (0%)100, SMTP response: 0.5 (0%)100, unlink-2-files: 1.9 (0%)100, rundown: 1.8 (0%)100
Nov 6 07:04:42 mailsvr mailfilter: starting up (sender=graeme@computerrepairnorthlakes.com.au, recipients=lisa@adsignz.com.au, client_address=127.0.0.1)
Nov 6 07:04:42 mailsvr master[3268]: process 9708 exited, signaled to death by 11
Nov 6 07:04:42 mailsvr mailfilter: Failed to set recipient: , code=-1, original code -1 <ID: <FF0ECB1D-0376-4A5D-A12A-177F31A20D79@computerrepairnorthlakes.com.au>>, /usr/clearos/apps/mail_routing/libraries/Transport.php, 83
Nov 6 07:04:42 mailsvr postfix/pipe[9671]: 3380480114C8D: to=<lisa@adsignz.com.au>, relay=mailpostfilter, delay=0.31, delays=0.07/0/0/0.23, dsn=4.3.0, status=deferred (temporary failure. Command output: Failed to set recipient: , code=-1, original code -1)
Nov 6 07:04:42 mailsvr postfix/smtpd[9698]: rewrite stream disconnect

Seeing as the error is related to the post filter is there a way to temporarily disable the post filter and test if she receives email?

relay=mailpostfilter, delay=0.56, delays=0.08/0.06/0/0.42, dsn=4.3.0, status=deferred (temporary failure. Command output: Failed to set recipient: , code=-1, original code -1)

It seems that I would edit /etc/postfix/master.cf but what? just hash out the post filter altogether?
uninstall and reinstall the email anti spam etc?

Thank for the reply Nick,
I have been doing some digging the user does not appear in the Duplicate Delivery Members area - all other users are listed there.
Users email address appears the web admin under their user details with 2 aliases.
A reconstruct was one of the first things I tried.
How to increase log level - is that in the postfix.conf?

Initial restore failed second restore from the previous day seemed to work with a couple of errors.
The user is still not receiving email with the same error.

status=deferred (temporary failure. Command output: Failed to set recipient: , code=-1, original code -1)


Restore complete. Nov 6, 2019 5:15:17 AM
Starting event monitor service Nov 6, 2019 5:15:15 AM
Command execution failed - winbind Nov 6, 2019 5:15:15 AM
Restarting service: winbind Nov 6, 2019 5:15:13 AM
Restarting service: udisks2 Nov 6, 2019 5:15:11 AM
Restarting service: tuned Nov 6, 2019 5:14:58 AM
Restarting service: syswatch Nov 6, 2019 5:14:57 AM
Restarting service: system-mariadb Nov 6, 2019 5:14:37 AM
Restarting service: sysstat Nov 6, 2019 5:14:37 AM
Restarting service: suvad Nov 6, 2019 5:14:36 AM
Restarting service: sshd Nov 6, 2019 5:14:34 AM
Restarting service: saslauthd Nov 6, 2019 5:14:33 AM
Restarting service: postfix Nov 6, 2019 5:14:29 AM
Command execution failed - openvpn@ Nov 6, 2019 5:14:29 AM
Restarting service: openvpn@ Nov 6, 2019 5:14:29 AM
Restarting service: nslcd Nov 6, 2019 5:14:23 AM
Restarting service: nscd Nov 6, 2019 5:14:22 AM
Restarting service: httpd Nov 6, 2019 5:14:09 AM
Restarting service: firewall Nov 6, 2019 5:14:03 AM
Restarting service: dnsmasq Nov 6, 2019 5:14:03 AM
Restarting service: dlad Nov 6, 2019 5:13:58 AM
Restarting service: cyrus-imapd Nov 6, 2019 5:13:37 AM
Restarting service: crond Nov 6, 2019 5:13:37 AM
Restarting service: clamd Nov 6, 2019 5:08:26 AM
Restarting service: cag Nov 6, 2019 5:08:17 AM
Restarting service: amavisd Nov 6, 2019 5:07:52 AM
Restarting service: acpid Nov 6, 2019 5:07:51 AM
Restarting service: zbootevent Nov 6, 2019 5:07:49 AM
Restarting service: slapd Nov 6, 2019 4:55:23 AM
Importing LDAP directory Nov 6, 2019 4:54:48 AM
Command execution failed. Nov 6, 2019 4:54:48 AM
Downloading and installing apps. Please be patient. Nov 6, 2019 4:53:20 AM
Unpacking archive file Nov 6, 2019 4:53:17 AM
Restore type: match Nov 6, 2019 4:53:17 AM
Checking archive version compatibility Nov 6, 2019 4:53:16 AM
Archive File: /var/clearos/configuration_backup/backup-mailsvr_adsignz_com_au-11-04-2019-17-50-01.tgz Nov 6, 2019 4:53:16 AM
Stopping event monitor service Nov 6, 2019 4:53:15 AM
Initializing Nov 6, 2019 4:53:14 AM
Showing 1 to 38 of 38 entries

hmm so that was a fail now a number of users are missing

Hi Nick thanks for the reply,
restore log
5dc1c245 => bdb_tool_entry_put: id2entry_add failed: BDB0067 DB_KEYEXIST: Key/data pair already exists (-30994)