Hi Ben,

The mail server is running again.
I've removed Zarafa completely and re-installed Zarafa 7.2.0..
The Zarafa-server doesn't start, due to a database version conflict (7.2.6 vs 7.2.0)

After searching the web, i've found a solution. (LINK

zarafa-server --ignore-database-version-conflict

The only thing is that i need to start Zarafa-server manually.
Is the database conflict solvable ?? or is the upgrade to 7.2.6 possible

Ben Chambers wrote:

Hi Patrick,

app-core-community

This must be a typo...I don't think there is an RPM with this name.

Can you post all of your shell output where you're getting stumped...I'll see if I can spot something.

B

Hi Ben,

correct... typo ;-)

It is package "app-zarafa-community-core" which caused the problem. Installing this app is taking a very long time, but the system resource don't show any activity.

The system is not down, because the mail server doesn't work.
Zarafa-dagent won't start any more and therefor zarafa-server.
I'll check the log files and come back shortly.

How can i drop the zarafa database ?
I've tried setup a testserver, but i looks that the database isn't correct after import and installing 7.2.6 (after the stop command at app-zarafa-core)

Hi Patrick,

app-core-community

This must be a typo...I don't think there is an RPM with this name.

Can you post all of your shell output where you're getting stumped...I'll see if I can spot something.

B

Hi Ben,

I've done the update on another server with Zarafa 7.2.0.
The update in repo is now Zarafa 7.2.6, but it fails to install app-core-community. After more than a hours, i stopped the process.

Ben Chambers wrote:

You should pull or edit some of those config files you posted...they contain some passwords you probably don't want out in public.

B

Done !!

You should pull or edit some of those config files you posted...they contain some passwords you probably don't want out in public.

B

I hope this helps.

Yup...your old instance of Zarafa ran with root permissions. Let's not stray from that for now.

Edit /etc/zarafa/server.cfg

and set:

run_as_user   = root



# drop privileges and run the process as this group

run_as_group  = root

And restart zarafa-server.

If you want i can give you access to the server. Makes it much easier for you to help

Sure...I'm OK with that. Use this link

B

Ben,

ls -l /var/lib/zarafa/attachments

total 40

drwxr-xr-x 22 root root 4096 May  7  2016 0

drwxr-xr-x 22 root root 4096 May  7  2016 1

drwxr-xr-x 22 root root 4096 May  7  2016 2

drwxr-xr-x 22 root root 4096 May  7  2016 3

drwxr-xr-x 22 root root 4096 May  7  2016 4

drwxr-xr-x 22 root root 4096 May  7  2016 5

drwxr-xr-x 22 root root 4096 May  7  2016 6

drwxr-xr-x 22 root root 4096 May  7  2016 7

drwxr-xr-x 22 root root 4096 May  7  2016 8

drwxr-xr-x 22 root root 4096 May  7  2016 9

server.cfg

at Feb 11 16:55:45 2017: [error  ] Error while connecting to search on "file:///var/run/zarafad/search.sock"

Sat Feb 11 16:56:17 2017: [error  ] Previous message logged 35 times

Sat Feb 11 16:56:17 2017: [error  ] Unable to open attachment "/var/lib/zarafa/attachments/6/11/22516" for writing: Permission denied

Sat Feb 11 16:58:00 2017: [error  ] Not all objects in relation found for object "patrick"

Sat Feb 11 16:58:31 2017: [error  ] Unable to open attachment "/var/lib/zarafa/attachments/7/11/22517" for writing: Permission denied

Sat Feb 11 17:00:04 2017: [error  ] ECFileAttachment::Commit() error during commit

Sat Feb 11 17:00:04 2017: [error  ] Error while removing softdelete message objects, error code: 0x80000007.

Sat Feb 11 17:01:03 2017: [error  ] Unable to open attachment "/var/lib/zarafa/attachments/8/11/22518" for writing: Permission denied

Sat Feb 11 17:06:19 2017: [error  ] Error while connecting to search on "file:///var/run/zarafad/search.sock"

Sat Feb 11 17:13:00 2017: [error  ] Previous message logged 27 times

Sat Feb 11 17:13:00 2017: [error  ] LDAP search error: Can't contact LDAP server. Will unbind, reconnect and retry.

Sat Feb 11 17:22:03 2017: [error  ] Unable to gzopen attachment "/var/lib/zarafa/attachments/9/11/22519.gz" for writing: Permission denied

Sat Feb 11 17:23:14 2017: [error  ] Unable to gzopen attachment "/var/lib/zarafa/attachments/0/12/22520.gz" for writing: Permission denied

Sat Feb 11 17:28:00 2017: [error  ] LDAP search error: Can't contact LDAP server. Will unbind, reconnect and retry.

Sat Feb 11 17:31:37 2017: [error  ] Error while connecting to search on "file:///var/run/zarafad/search.sock"

the logfiles:
server.cfg
server.cfg.rpmsave
search.cfg
search.cfg.rpmsave
mail.cfg
messages.cfg

I hope this helps.
If you want i can give you access to the server. Makes it much easier for you to help

For Zarafa search, did you make the changes to /etc/zarafa/search.cfg?

That wouldn't be stopping mail from flowing though...

For the permissions error, can you post your /etc/zarafa/server.cfg file.

Do you have /etc/zarafa/server.cfg and /etc/zarafa/server.cfg.rpmnew ? Wonder if Zarafa moved the locations between versions. What is the permissions on your zarafa attachments folder?

ls -l /var/lib/zarafa/attachments

The more info you can add to your posts, the less 'back-and-forth' and quicker a resolution can be found.

B

Ben,

I'm not able to receive or send any mail.
Please your help with this.

messages.log

Feb 11 16:50:41 pdebrabander systemd: Cannot add dependency job for unit microcode.service, ignoring: Unit is not loaded properly: Invalid argument.

Feb 11 16:50:41 pdebrabander zarafa-search: 2017-02-11 16:50:41,577 - search - INFO - stopping search

Feb 11 16:50:41 pdebrabander zarafa-search: Terminating on signal 15

Feb 11 16:50:41 pdebrabander zarafa-search: Exception SystemExit: 0 in <bound method IMAPISession.<lambda> of <MAPICore.IMAPISession; proxy of <Swig Object of type 'IMAPISession *' at 0x1a19d20> >> ignored

Feb 11 16:50:41 pdebrabander systemd: zarafa-search.service: main process exited, code=exited, status=1/FAILURE

Feb 11 16:50:41 pdebrabander systemd: Unit zarafa-search.service entered failed state.

Feb 11 16:50:41 pdebrabander systemd: zarafa-search.service failed.

Feb 11 16:50:41 pdebrabander zarafa-search: 2017-02-11 16:50:41,780 - search - INFO - starting search

Feb 11 16:50:41 pdebrabander zarafa-search: 2017-02-11 16:50:41,827 - search - INFO - found previous server sync state: 01000000A86E0100

Feb 11 16:50:41 pdebrabander zarafa-search: 2017-02-11 16:50:41,830 - search - INFO - starting incremental sync

Feb 11 16:50:41 pdebrabander zarafa-search: 2017-02-11 16:50:41,853 - query - INFO - listening on socket file:///var/run/zarafad/search.sock

Feb 11 16:50:46 pdebrabander systemd: Cannot add dependency job for unit microcode.service, ignoring: Unit is not loaded properly: Invalid argument.

Feb 11 16:50:47 pdebrabander zarafa-search: Sat Feb 11 16:50:47 2017: [error  ] M4LMsgServiceAdmin::ConfigureMsgService() MSGServiceEntry failed 80040115: network error

Feb 11 16:50:47 pdebrabander zarafa-search: 2017-02-11 16:50:47,876 - search - WARNING - could not connect to server at 'default:', retrying in 5 sec

/var/log/zarafa/server.log

Sat Feb 11 16:55:45 2017: [error  ] Error while connecting to search on "file:///var/run/zarafad/search.sock"

Sat Feb 11 16:56:17 2017: [error  ] Previous message logged 35 times

Sat Feb 11 16:56:17 2017: [error  ] Unable to open attachment "/var/lib/zarafa/attachments/6/11/22516" for writing: Permission denied

Sat Feb 11 16:58:00 2017: [error  ] Not all objects in relation found for object "patrick"

Sat Feb 11 16:58:31 2017: [error  ] Unable to open attachment "/var/lib/zarafa/attachments/7/11/22517" for writing: Permission denied

Sat Feb 11 17:00:04 2017: [error  ] ECFileAttachment::Commit() error during commit

Sat Feb 11 17:00:04 2017: [error  ] Error while removing softdelete message objects, error code: 0x80000007.

Sat Feb 11 17:01:03 2017: [error  ] Unable to open attachment "/var/lib/zarafa/attachments/8/11/22518" for writing: Permission denied

Patrick,

This:

[code]
* private-clearcenter-zarafa-community: download2.clearsdn.com:80
* private-clearcenter-zarafa-community-testing: download4.clearsdn.com:80
[/code[

Suggests to me that you don't have a Zarafa small business license, but instead, Zarafa community license.

So, in your case, substitute app-zarafa-small-business with app-zarafa-community

B.

**************** UPDATE ****************

Hi Ben,

It looks that over the past time due severall updates and testing packages the system was "contaminated" and is yum not able to remove some packages.
I did a rough removal of all the zarafa packages with the help of this website http://serverfault.com/questions/613256/yum-error-in-preun-scriptlet-when-removing-packages

After removing using "yum --setopt=tsflags=noscripts remove zarafa* " i could install Zarafa again.

the only error is still : No package app-zarafa-small-business available.

Hi Ben,

I'm trying the update, but see the following errors:

ENABLE_BETA=True yum --disablerepo=clearos-epel upgrade app-zarafa-small-business zarafa-server

Loaded plugins: clearcenter-marketplace, fastestmirror

ClearCenter Marketplace: fetching repositories...

Loading mirror speeds from cached hostfile

 * clearos: mirror1-frankfurt.clearos.com

 * clearos-centos-verified: mirror1-frankfurt.clearos.com

 * clearos-centos-verified-testing: mirror1-frankfurt.clearos.com

 * clearos-contribs: mirror1-frankfurt.clearos.com

 * clearos-epel-verified: mirror1-frankfurt.clearos.com

 * clearos-epel-verified-testing: mirror1-frankfurt.clearos.com

 * clearos-fast-updates: download2.clearsdn.com

 * clearos-infra: mirror1-frankfurt.clearos.com

 * clearos-qa: mirror2.egloo.ca

 * clearos-verified: mirror1-frankfurt.clearos.com

 * private-clearcenter-antimalware: download2.clearsdn.com:80

 * private-clearcenter-antispam: download4.clearsdn.com:80

 * private-clearcenter-content-filter: download2.clearsdn.com:80

 * private-clearcenter-dyndns: download2.clearsdn.com:80

 * private-clearcenter-home: download2.clearsdn.com:80

 * private-clearcenter-ids: download2.clearsdn.com:80

 * private-clearcenter-owncloud: download4.clearsdn.com:80

 * private-clearcenter-rbs: download2.clearsdn.com:80

 * private-clearcenter-remote-backup-testing: download2.clearsdn.com:80

 * private-clearcenter-verified-updates: download4.clearsdn.com:80

 * private-clearcenter-zarafa-community: download2.clearsdn.com:80

 * private-clearcenter-zarafa-community-testing: download4.clearsdn.com:80

No Match for argument: app-zarafa-small-business

No package app-zarafa-small-business available.

Running transaction

  Erasing    : 1:app-zarafa-community-2.1.17-1.v7.noarch                                                                                              1/20

  Erasing    : 1:app-zarafa-2.1.20-1.v7.noarch                                                                                                        2/20

  Erasing    : 1:app-zarafa-community-core-2.1.17-1.v7.noarch                                                                                         3/20

  Erasing    : 1:app-zarafa-core-2.1.20-1.v7.noarch                                                                                                   4/20

  Erasing    : zarafa-server-packages-7.2.0.48204-211.1.x86_64                                                                                        5/20

/var/tmp/rpm-tmp.fqsR8L: line 1: fg: no job control

error: %preun(zarafa-search-plus-7.2.0.48204-211.1.x86_64) scriptlet failed, exit status 1

Error in PREUN scriptlet in rpm package zarafa-search-plus-7.2.0.48204-211.1.x86_64

  Erasing    : zarafa-webaccess-7.2.0.48204-211.1.x86_64                                                                                              6/20

error: zarafa-search-plus-7.2.0.48204-211.1.x86_64: erase failed

warning: /etc/zarafa/webaccess-ajax/config.php saved as /etc/zarafa/webaccess-ajax/config.php.rpmsave

warning: /etc/httpd/conf.d/zarafa-webaccess.conf saved as /etc/httpd/conf.d/zarafa-webaccess.conf.rpmsave

/var/tmp/rpm-tmp.dDfN7I: line 1: fg: no job control

error: %preun(zarafa-presence-7.2.0.48204-211.1.x86_64) scriptlet failed, exit status 1

Error in PREUN scriptlet in rpm package zarafa-presence-7.2.0.48204-211.1.x86_64

  Erasing    : python-zarafa-7.2.0.48204-211.1.x86_64                                                                                                 7/20

error: zarafa-presence-7.2.0.48204-211.1.x86_64: erase failed

  Erasing    : zarafa-webapp-plugins-delayeddelivery-1.0.22-70.1.noarch                                                                               8/20

  Erasing    : zarafa-webapp-2.2.1.43-199.1.noarch                                                                                                    9/20

warning: /usr/share/zarafa-webapp/.htaccess saved as /usr/share/zarafa-webapp/.htaccess.rpmsave

warning: /etc/httpd/conf.d/zarafa-webapp.conf saved as /etc/httpd/conf.d/zarafa-webapp.conf.rpmsave

  Erasing    : zarafa-webapp-compat_zcp-2.2.0-0.noarch                                                                                               10/20

  Erasing    : php-mapi-7.2.0.48204-211.1.x86_64                                                                                                     11/20

  Erasing    : zarafa-contacts-7.2.0.48204-211.1.x86_64                                                                                              12/20

  Erasing    : python-mapi-7.2.0.48204-211.1.x86_64                                                                                                  13/20

/var/tmp/rpm-tmp.Bh7bgH: line 1: fg: no job control

error: %preun(zarafa-dagent-7.2.0.48204-211.1.x86_64) scriptlet failed, exit status 1

Error in PREUN scriptlet in rpm package zarafa-dagent-7.2.0.48204-211.1.x86_64

error: zarafa-dagent-7.2.0.48204-211.1.x86_64: erase failed

/var/tmp/rpm-tmp.ihNNsF: line 1: fg: no job control

error: %preun(zarafa-spooler-7.2.0.48204-211.1.x86_64) scriptlet failed, exit status 1

Error in PREUN scriptlet in rpm package zarafa-spooler-7.2.0.48204-211.1.x86_64

  Erasing    : zarafa-utils-7.2.0.48204-211.1.x86_64                                                                                                 14/20

error: zarafa-spooler-7.2.0.48204-211.1.x86_64: erase failed

  Erasing    : zarafa-libarchiver-7.2.0.48204-211.1.x86_64                                                                                           15/20

  Erasing    : zarafa-client-7.2.0.48204-211.1.x86_64                                                                                                16/20

  Verifying  : zarafa-webapp-plugins-delayeddelivery-1.0.22-70.1.noarch                                                                               1/20

  Verifying  : zarafa-client-7.2.0.48204-211.1.x86_64                                                                                                 2/20

  Verifying  : 1:app-zarafa-community-core-2.1.17-1.v7.noarch                                                                                         3/20

  Verifying  : 1:app-zarafa-2.1.20-1.v7.noarch                                                                                                        4/20

  Verifying  : zarafa-utils-7.2.0.48204-211.1.x86_64                                                                                                  5/20

  Verifying  : zarafa-webapp-2.2.1.43-199.1.noarch                                                                                                    6/20

  Verifying  : python-zarafa-7.2.0.48204-211.1.x86_64                                                                                                 7/20

  Verifying  : zarafa-presence-7.2.0.48204-211.1.x86_64                                                                                               8/20

  Verifying  : zarafa-libarchiver-7.2.0.48204-211.1.x86_64                                                                                            9/20

  Verifying  : php-mapi-7.2.0.48204-211.1.x86_64                                                                                                     10/20

  Verifying  : 1:app-zarafa-community-2.1.17-1.v7.noarch                                                                                             11/20

  Verifying  : zarafa-dagent-7.2.0.48204-211.1.x86_64                                                                                                12/20

  Verifying  : zarafa-webapp-compat_zcp-2.2.0-0.noarch                                                                                               13/20

  Verifying  : zarafa-contacts-7.2.0.48204-211.1.x86_64                                                                                              14/20

  Verifying  : zarafa-webaccess-7.2.0.48204-211.1.x86_64                                                                                             15/20

  Verifying  : zarafa-spooler-7.2.0.48204-211.1.x86_64                                                                                               16/20

  Verifying  : zarafa-search-plus-7.2.0.48204-211.1.x86_64                                                                                           17/20

  Verifying  : zarafa-server-packages-7.2.0.48204-211.1.x86_64                                                                                       18/20

  Verifying  : python-mapi-7.2.0.48204-211.1.x86_64                                                                                                  19/20

  Verifying  : 1:app-zarafa-core-2.1.20-1.v7.noarch                                                                                                  20/20



Removed:

  zarafa-client.x86_64 0:7.2.0.48204-211.1                                   zarafa-webaccess.x86_64 0:7.2.0.48204-211.1



Dependency Removed:

  app-zarafa.noarch 1:2.1.20-1.v7                                        app-zarafa-community.noarch 1:2.1.17-1.v7

  app-zarafa-community-core.noarch 1:2.1.17-1.v7                         app-zarafa-core.noarch 1:2.1.20-1.v7

  php-mapi.x86_64 0:7.2.0.48204-211.1                                    python-mapi.x86_64 0:7.2.0.48204-211.1

  python-zarafa.x86_64 0:7.2.0.48204-211.1                               zarafa-contacts.x86_64 0:7.2.0.48204-211.1

  zarafa-libarchiver.x86_64 0:7.2.0.48204-211.1                          zarafa-server-packages.x86_64 0:7.2.0.48204-211.1

  zarafa-utils.x86_64 0:7.2.0.48204-211.1                                zarafa-webapp.noarch 0:2.2.1.43-199.1

  zarafa-webapp-compat_zcp.noarch 0:2.2.0-0                              zarafa-webapp-plugins-delayeddelivery.noarch 0:1.0.22-70.1



Failed:

  zarafa-dagent.x86_64 0:7.2.0.48204-211.1         zarafa-presence.x86_64 0:7.2.0.48204-211.1        zarafa-search-plus.x86_64 0:7.2.0.48204-211.1

  zarafa-spooler.x86_64 0:7.2.0.48204-211.1

** Found 6 pre-existing rpmdb problem(s), 'yum check' output follows:

zarafa-dagent-7.2.0.48204-211.1.x86_64 has missing requires of libarchiver-core.so.0()(64bit)

zarafa-dagent-7.2.0.48204-211.1.x86_64 has missing requires of libarchiver.so.0()(64bit)

zarafa-presence-7.2.0.48204-211.1.x86_64 has missing requires of python-zarafa

zarafa-search-plus-7.2.0.48204-211.1.x86_64 has missing requires of python-zarafa

zarafa-spooler-7.2.0.48204-211.1.x86_64 has missing requires of libarchiver-core.so.0()(64bit)

zarafa-spooler-7.2.0.48204-211.1.x86_64 has missing requires of libarchiver.so.0()(64bit)

I've remove manually the failed packages :
zarafa-dagent.x86_64 0:7.2.0.48204-211.1
zarafa-presence.x86_64 0:7.2.0.48204-211.1
zarafa-search-plus.x86_64 0:7.2.0.48204-211.1
zarafa-spooler.x86_64 0:7.2.0.48204-211.1

i'm running Clearos 7.3 and using the Home essential edition with Zarafa Home edition.
I see now that the upgrade is for app-zarafa-small-business. Is this correct

Hi Ben,

Thanks for the quick reply.
I'm currently travelling abroad (Korea), so I will no be able to test it now.

Hi Patrick,

I had a chance to sanity check the procedure above. Worked great except for one thing...at the end, edit /etc/zarafa/search.cfg

and look for:

#run_as_user = zarafa

#run_as_user = zarafa

to

run_as_user = root

run_as_user = root

Note...don't forget/miss the fact that you have to remove the preceding hash (#).

Then restart zarafa-search

service zarafa-search restart

Here's the versions I ended up with:

# rpm -qv zarafa-server

zarafa-server-7.2.4.29-99.1.x86_64

# rpm -qv zarafa-webapp

zarafa-webapp-2.2.1.43-199.1.noarch

Does that help?

B.

Patrick,

We have made 7.2.4 available in the test repositories.

If you are running 7.2.1 with Zarafa, the instructions to upgrade are:

yum remove zarafa-webaccess zarafa-client

ENABLE_BETA=True yum --disablerepo=clearos-epel upgrade app-zarafa-small-business zarafa-server

ENABLE_BETA=True yum --disablerepo=clearos-epel install app-zarafa-small-business app-zarafa

/usr/clearos/apps/zarafa/deploy/zarafa-7.2.0.48204-cleanup

/usr/clearos/apps/zarafa/deploy/upgrade

service httpd restart

Your data/mail on the upgrade from 7.2.x to 7.2.4 will remain, of course.

Our apologies for the unusually 'crude' upgrade practice...it is through no fault of our own, but an issue with Zarafa's packaging of RPM's.

I know that the migration from 7.2.1 to 7.2.4 is OK...I've done it twice. However, I do recall that I had some difficulties with my own notes and ran into some dependency issues and I may not have updated my notes above. I'll try and get a VM up and run it though over the weekend to see if I can fill in any gaps I may have forgotten. The migration to ClearOS 7.3 (CentOS 7.3) and the state of our repos may complicate thing further...dunno.

B.