To: Anyone using ClearCenter's Remote Backup Service (aka RBS).

As you will know from an email sent out to users/customers back in early May, we transitioned our storage cloud from a DC in Toronto, CA to two EC2 instances (EU and US regions). After a bit longer 'maintenance' period than anticipated, the service is fully functioning and all encrypted data (eg. your volume backups) on the original cluster now either resides in an Amazon EU or US region EBS storage managed by ClearCenter (still encrypted with your private key), depending on your geographic region and whether you specified a preference.

All Version of ClearOS 6 (Community and Pro)

For 6.x users, if you have auto-updates on, you should have already picked up a new release for app-remote-backup...the latest version you need is 1.6.3-1.v6. You can check this via the Marketplace or command line:

rpm -qv app-remote-backup

All Versions of ClearOS 5 Enterprise Edition

For 5.x users, you may need to perform 2 additional steps to get the service to begin backups to your original data in the new location. Run the following commands depending on your situation:

If you stated a preference for backup in Europe (prior to May 15, 2015) OR you live outside of the US, run:

sed -i 's/rsb.clearsdn.com/rbs1-eu-central.clearsdn.com/g' /etc/suvad.conf

/sbin/service suvad restart

If you stated a preference for backup in the US (prior to May 15, 2015) OR you reside in the US, run:

sed -i 's/rsb.clearsdn.com/rbs1-us-east.clearsdn.com/g' /etc/suvad.conf

/sbin/service suvad restart

If you have any questions or issues, feel free to submit a support ticket to resolve any issues/questions you have.

Cheers,

Ben