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Hi

We have set up a multi wan setup for our network.

In the IP Settings screen it shows that all devices are connected and working, however in the multi wan screen it shows that one device is offline i.e. the primary device

Interface Network Status Multi-WAN Status Backup Action
em1 Offline Offline Primary
ppp0 Online In Use Backup

We are using version 7 business edition.

I can confirm that the network connection is fine as i have tried to connect a laptop to it without the clearos firewall and it works fine.

Possibly something to do with routes?

Any help would be much appreciated
Monday, February 08 2016, 08:57 PM
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  • Accepted Answer

    Tuesday, February 09 2016, 01:03 PM - #Permalink
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    This one is going to be beyond my knowledge. You not only have MultiWAN but you also appear to have a fixed IP block. With app-mulitwan installed I'd have expected you to have a bigger routing table with extra tables for each interface, but I can't find the document which shows it......... many minutes later found it!. See if it makes sense and all the tables are present.

    As a thought, can you wither watch the pings in and out through the interface with tcpdump and/or try changing your interface IP to 84.43.120.97 (your lowest usable address)? I am curious to know if ClearOS is using the correct IP address when sending the ping and is receiving it correctly.

    Out of curiosity is there any reason you are using a virtual interface on em1? There is the 1-to-1 NAT module if you're trying to forward the IP to your LAN. Otherwise I am not sure it is needed.

    Similarly what is the purpose of ppp0:200 with the same IP as ppp0?

    Are you using IPv6 on your LAN (em2?)? If so, that is also beyond my experience.
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  • Accepted Answer

    Monday, February 08 2016, 10:12 PM - #Permalink
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    Thanks for your reply

    We are using 8.8.8.8 and 8.8.4.4

    output of ifconfig is:
    em1: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500
    inet 84.43.120.98 netmask 255.255.255.248 broadcast 84.43.120.103
    inet6 fe80::d267:e5ff:fee9:b61a prefixlen 64 scopeid 0x20<link>
    ether d0:67:e5:e9:b6:1a txqueuelen 1000 (Ethernet)
    RX packets 9125 bytes 657840 (642.4 KiB)
    RX errors 0 dropped 5 overruns 0 frame 0
    TX packets 6086 bytes 430490 (420.4 KiB)
    TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0

    em1:200: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500
    inet 84.43.120.99 netmask 255.255.255.248 broadcast 84.43.120.103
    ether d0:67:e5:e9:b6:1a txqueuelen 1000 (Ethernet)

    em2: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500
    inet6 fe80::d267:e5ff:fee9:b61b prefixlen 64 scopeid 0x20<link>
    ether d0:67:e5:e9:b6:1b txqueuelen 1000 (Ethernet)
    RX packets 715839 bytes 488386230 (465.7 MiB)
    RX errors 0 dropped 3 overruns 0 frame 0
    TX packets 711111 bytes 149307551 (142.3 MiB)
    TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0

    lo: flags=73<UP,LOOPBACK,RUNNING> mtu 65536
    inet 127.0.0.1 netmask 255.0.0.0
    inet6 ::1 prefixlen 128 scopeid 0x10<host>
    loop txqueuelen 0 (Local Loopback)
    RX packets 46514 bytes 4309033 (4.1 MiB)
    RX errors 0 dropped 0 overruns 0 frame 0
    TX packets 46514 bytes 4309033 (4.1 MiB)
    TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0

    p1p1: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500
    inet 10.0.1.1 netmask 255.255.255.0 broadcast 10.0.1.255
    inet6 fe80::21b:21ff:fe3e:7c08 prefixlen 64 scopeid 0x20<link>
    ether 00:1b:21:3e:7c:08 txqueuelen 1000 (Ethernet)
    RX packets 2284007 bytes 912069466 (869.8 MiB)
    RX errors 0 dropped 74 overruns 0 frame 0
    TX packets 1887303 bytes 1542761348 (1.4 GiB)
    TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
    device memory 0xc5c20000-c5c3ffff

    ppp0: flags=4305<UP,POINTOPOINT,RUNNING,NOARP,MULTICAST> mtu 1492
    inet 176.35.144.17 netmask 255.255.255.255 destination 62.72.136.44
    ppp txqueuelen 3 (Point-to-Point Protocol)
    RX packets 388287 bytes 238360472 (227.3 MiB)
    RX errors 0 dropped 0 overruns 0 frame 0
    TX packets 375906 bytes 63106192 (60.1 MiB)
    TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0

    ppp0:200: flags=4305<UP,POINTOPOINT,RUNNING,NOARP,MULTICAST> mtu 1492
    inet 176.35.144.17 netmask 255.255.255.255 destination 176.35.144.17
    ppp txqueuelen 3 (Point-to-Point Protocol)


    output of ip route is:
    10.0.1.0/24 dev p1p1  proto kernel  scope link  src 10.0.1.1
    62.72.136.44 dev ppp0 proto kernel scope link src 176.35.144.17
    84.43.120.96/29 dev em1 proto kernel scope link src 84.43.120.98


    output of syswatch
    Mon Feb  8 22:09:41 2016  info:  system - heartbeat...
    Mon Feb 8 22:09:43 2016 info: em1 - ping check on gateway failed - 84.43.122.76
    Mon Feb 8 22:09:45 2016 info: em1 - ping check on server #1 failed - 8.8.8.8
    Mon Feb 8 22:09:50 2016 info: em1 - ping check on server #2 failed - 54.152.208.245
    Mon Feb 8 22:09:50 2016 warn: em1 - connection is down
    Mon Feb 8 22:09:52 2016 info: em1 - waiting for static IP reconnect
    Mon Feb 8 22:10:04 2016 info: em1 - ping check on gateway failed - 84.43.122.76
    Mon Feb 8 22:10:06 2016 info: em1 - ping check on server #1 failed - 8.8.8.8
    Mon Feb 8 22:10:11 2016 info: em1 - ping check on server #2 failed - 54.152.208.245
    Mon Feb 8 22:10:11 2016 warn: em1 - connection is down
    Mon Feb 8 22:10:13 2016 info: em1 - waiting for static IP reconnect
    Mon Feb 8 22:10:25 2016 info: em1 - ping check on gateway failed - 84.43.122.76
    Mon Feb 8 22:10:27 2016 info: em1 - ping check on server #1 failed - 8.8.8.8
    Mon Feb 8 22:10:32 2016 info: em1 - ping check on server #2 failed - 54.152.208.245
    Mon Feb 8 22:10:32 2016 warn: em1 - connection is down
    Mon Feb 8 22:10:34 2016 info: em1 - waiting for static IP reconnect
    Mon Feb 8 22:10:46 2016 info: em1 - ping check on gateway failed - 84.43.122.76
    Mon Feb 8 22:10:48 2016 info: em1 - ping check on server #1 failed - 8.8.8.8
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  • Accepted Answer

    Monday, February 08 2016, 10:07 PM - #Permalink
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    What are you using for your DNS servers?
    What do you see in /var/log/syswatch?
    What is the output of:
    ifconfig
    ip route
    Please put the results between code tags.
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