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Have a problem with mail server. using outlook as email client.
send/receive receives error (screen shot attached)
Task 'foye@wildersoftware.com - Receiving' reported error (0x800CCC90) : 'Your incoming (POP3) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: -ERR [SYS/PERM] Could not read message file'

How can I fix this problem?

Thanks for any help.

Foye Wilder
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Thursday, December 21 2017, 10:17 PM
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Responses (11)
  • Accepted Answer

    Friday, January 13 2023, 10:01 PM - #Permalink
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    I really wouldn't open your port 81 to the open internet - you're just asking for someone to hack into the configuration side of your server! Use the firewall to restrict access to the local network instead. I'm assuming you've got ClearOS set up in gateway mode? - or using a router with port forwarding? - either way, close 81 to the outside world. If you need to access it from elsewhere, either set up a VPN (capability already in ClearOS), or pick an obscure unsused port number and port forward to 81, but don't open it directly.
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  • Accepted Answer

    Wednesday, January 04 2023, 07:13 PM - #Permalink
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    Foye Wilder wrote:

    using chrome with address https://192.168.123.1:81

    using address https://www.wildersoftware.com:81 receives the same response.


    Looks like you don't have SSL certificate for your domain.
    Therefor using an IP is working and your domain name not

    You can use Letsencrypt for a free SSL certifcate

    It looks like your are using an old version of COS ?
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    Wednesday, January 04 2023, 02:16 PM - #Permalink
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    using chrome with address https://192.168.123.1:81

    using address https://www.wildersoftware.com:81 receives the same response.
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  • Accepted Answer

    Friday, December 22 2017, 10:25 PM - #Permalink
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    Personally I prefer IMAP then you can access it from any computer or device easily. I gave up on POP as soon as I installed ClearOS (or Clarkconnect in those days). Note, though, that I run the cyr_expire nightly in a cron job and have also added a delprune command to my cyrus.conf.
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  • Accepted Answer

    Friday, December 22 2017, 10:01 PM - #Permalink
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    Fixed problem, by setting up IMAP email in Outlook. All email pulled into imap folder. Deleted all junk, then purged junk. Now pop does not give error.

    Thanks for the assistance.

    Foye
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  • Accepted Answer

    Friday, December 22 2017, 08:49 PM - #Permalink
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    I am not familiar with the POP set up in cyrus-imap, only the IMAP set up but the folder structure may be the same. If so, all your files are under /var/spool/imap but it is best not to delete them from there. It may be an idea to look at the users' mailbox space then try something like:
    /usr/lib/cyrus-imapd/cyr_expire -E 1s -X 1s
    then check for files pace change and then:
    /usr/sbin/ipurge -f -d 14 */Trash
    and check again. I use the first in a cron job. I don't need the second as I use IMAP and let my client do the pruning.

    When you download with POP do you leave the messages on the server or delete them? It is usually a client option.
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  • Accepted Answer

    Friday, December 22 2017, 06:13 PM - #Permalink
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    Some email will come in, ie the email from you came in, but some other mail is not coming in.
    Is there a way to delete the message file for my account in clearos and create a new one? 99% of the mail in the file is junk mail anyway.
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  • Accepted Answer

    Friday, December 22 2017, 05:33 PM - #Permalink
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  • Accepted Answer

    Friday, December 22 2017, 05:27 PM - #Permalink
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    I've tried googling but not got very far. A couple of things come to mind. Has your certificate expired:
    openssl x509 -in /etc/pki/cyrus-imapd/cyrus-imapd.pem -text -noout

    The other thing is that I see from the logs cyrus is using TLS v1. Could outlook be objecting to it, requiring something stronger (v1.1 or v1.2)?

    Have you tried restarting cyrus-imapd?

    [edit]
    Which versions of ClearOS and Outlook are you using?
    [/edit]
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  • Accepted Answer

    Friday, December 22 2017, 03:10 PM - #Permalink
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    Use the IMAP/POP server from the community download.

    This is on a server that I have been running for a while. It happened a few weeks ago but cleared up, now its back again

    lines from log file Messages
    Dec 22 10:01:32 wildersoftware sh: : lib_wrappers.c af_openInts 965 : open config file failed err (Permission denied)
    Dec 22 10:01:32 wildersoftware sh: : lib_wrappers.c af_openInts 965 : open config file failed err (Permission denied)
    Dec 22 10:01:32 wildersoftware sh: : lib_wrappers.c af_openInts 965 : open config file failed err (Permission denied)

    lines from log file Maillog at time fo failure

    Dec 22 09:54:26 wildersoftware pop3s[29627]: login: vpropc.wildersoftware.com [192.168.123.247] foye plaintext+TLS User logged in
    Dec 22 09:55:36 wildersoftware master[3296]: process 29627 exited, status 0
    Dec 22 10:01:04 wildersoftware master[30231]: about to exec /usr/lib/cyrus-imapd/pop3d
    Dec 22 10:01:04 wildersoftware pop3s[30231]: executed
    Dec 22 10:01:04 wildersoftware pop3s[30231]: accepted connection
    Dec 22 10:01:04 wildersoftware pop3s[30231]: imapd:Loading hard-coded DH parameters
    Dec 22 10:01:04 wildersoftware pop3s[30231]: SSL_accept() incomplete -> wait
    Dec 22 10:01:04 wildersoftware pop3s[30231]: SSL_accept() succeeded -> done
    Dec 22 10:01:04 wildersoftware pop3s[30231]: starttls: TLSv1 with cipher AES128-SHA (128/128 bits new) no authentication
    Dec 22 10:01:04 wildersoftware pop3s[30231]: login: vpropc.wildersoftware.com [192.168.123.247] foye plaintext+TLS User logged in
    Dec 22 10:02:46 wildersoftware master[3296]: process 30231 exited, status 0

    The above maillog was at the time I checked email from outlook.

    let me know is you need any other log displays


    Foye
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  • Accepted Answer

    Thursday, December 21 2017, 10:39 PM - #Permalink
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    Which e-mail solution are you using in ClearOS - cyrus-imap or Zarafa/Kopano? And is this a recent problem or is this a new set up?
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